Customer Services Administrator

The purpose of the Customer Services Administrator is delivering impeccable service to our clients through day to day administration.

• Enter sales orders onto the AX system
• Responding to clients in a timely, professional and satisfactory manner
• Act as a liaison between various internal departments like production, sales team/ sales coordinators and shipping department to ensure customer orders are executed smoothly
• Keeping the customers informed on the status of their orders – changes to arrival date, raw material delays or shipping delays etc...
• Raise customer complaints as and when required.
• Adhere to group and local health, safety, environmental & quality procedures

• Read, Write & Speak good English – Essential
• Bachelor's Degree in related discipline
• Able to work efficiently and effectively with attention to detail
• Good time management and friendly / helpful attitude
• Knowledge of Microsoft Dynamics is an added advantage
• Team player
• Previous experience in a customer services role would be beneficial